Shipping policy

Shipping Policy

At SAJRO, every piece is handcrafted in small batches, and we take the same care in getting it to you safely.

Order Processing
Orders are processed within [1–2 business days] of confirmation. Since our products are handmade, some pieces may require an additional [5 business days] for quality checks before dispatch. You'll receive a confirmation email once your order ships.

Delivery Timelines

  • Domestic (India): [3–7 business days], depending on your location.
  • [Remote/northeast regions may take an additional 2–3 days.]
  • [International shipping: currently unavailable / available to select countries, 10–15 business days.]

Delivery timelines are estimates and may vary due to courier delays, weather, or regional restrictions beyond our control.

Shipping Charges

  • Free shipping on orders in India
  • Shipping charges, if any, are calculated at checkout before payment.

Order Tracking
Once your order is dispatched, you'll receive a tracking link via email/SMS to follow your shipment via [courier partner name, e.g. Bluedart/Delhivery/DTDC].

Packaging
Given the handcrafted nature of our woodenware, each piece is carefully packed to prevent damage in transit. Due to natural variation in grain, colour, and finish, the piece you receive may differ slightly from the image shown — this is a mark of authenticity, not a defect.

Damaged or Lost Shipments
If your order arrives damaged or is lost in transit, please contact us at [support email] within [48 hours] of delivery (or the expected delivery date, for lost shipments) with photos of the damaged item and packaging. We'll arrange a replacement or refund as outlined in our [Refund Policy].

Multiple Items
If your order contains multiple items, they may be shipped separately depending on availability, without additional shipping cost to you.

Address Changes
Please ensure your shipping address is correct at checkout. We're unable to redirect a package once it has been dispatched. Contact us at [support email] as soon as possible if you need to correct an address before your order ships.

Contact
For any shipping-related questions, reach us at Contact Information